Sunday, July 10, 2011

Call Centre Return

An interesting news story about call centres returning to the UK, these industries were probably amongst the first to disappear with reduced labour and office costs in India.

http://www.bbc.co.uk/news/uk-england-lancashire-14025904

So with India overheating, labour supply becoming more competitive it is difficult to retain staff that you have trained. The opposite is true in the UK, more loyalty from harhser economic conditions.

These are not high wage industries, £14000 a year is quoted - which is not a lot to live on. But a job is better than no job and it is an interesting rebalancing of the labour distribution.

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